[ 01 ]Contact

Ask about a lot, an invoice, or a certificate.

Two inboxes, both monitored on business days. Documentation and compliance questions go to compliance@, everything else to support@. We reply to every message that isn’t asking us for application guidance.

Send a message

Message sent. You will get a reply from support@peakpulselabs.com on the next business day.

Documentation & compliance

Lot records, certificate corrections, export questions, institutional compliance paperwork.

compliance@peakpulselabs.com

Orders & support

Order status, tracking, invoices, damage or shortage claims, address corrections.

support@peakpulselabs.com

What we cannot answer

We do not answer questions about reconstitution, preparation, dosing, administration, expected effects, or use in or on humans or animals — regardless of who is asking or how the question is framed. Those messages get a link to the research use policy and nothing more.

Response time1 business day
HoursMon–Fri, 9–5 ET
Claims window5 business days
Order changesBefore dispatch only