[ 01 ]Contact
Ask about a lot, an invoice, or a certificate.
Two inboxes, both monitored on business days. Documentation and compliance questions go to compliance@, everything else to support@. We reply to every message that isn’t asking us for application guidance.
Send a message
Documentation & compliance
Lot records, certificate corrections, export questions, institutional compliance paperwork.
Orders & support
Order status, tracking, invoices, damage or shortage claims, address corrections.
What we cannot answer
We do not answer questions about reconstitution, preparation, dosing, administration, expected effects, or use in or on humans or animals — regardless of who is asking or how the question is framed. Those messages get a link to the research use policy and nothing more.